Agent Assistant
The assistant that gives every agent the context to act
AI empowerment, enhancing service efficiency, creating a more excellent service experience
01 — Core Features
ai AI Agent & Knowledge Base Smart Reply Recommendations Based on knowledge base content, automatically pre-generates replies to customer questions, agents can reply with one click
ai Professional Customer Service Text Polishing Polishes text with gold-standard customer service tone: expanding text, condensing text, enhancing tone (professional, interesting, friendly)
ai Intelligent Summarization Ticket conversation summary dimensions: customer issues, solutions provided, resolution status, service improvement points, customer satisfaction
ai Abusive Language Detection, Inappropriate Agent Response Alerts Customized AI recognition scope and scenarios; timely management intervention for service issues, customer recovery/negative review risk avoidance for cross-border e-commerce industry
system Customer Order & Logistics Inquiry Agent workspace integrates EC order management system API, customer service can query customer orders in real-time without switching systems
ai Real-time Translation Real-time multilingual translation allows agents to handle global customer inquiries. Built-in translation function with one-click send
system Customer 360 Profile Display comprehensive customer interaction history, purchase records, and preference analysis to help agents provide personalized service
human Intelligent Suggestion Engine AI analyzes conversation context to provide relevant product recommendations, upselling suggestions, and solution guidance
human Real-time Emotion Analysis Monitor customer emotions during conversations and provide agents with emotional guidance to improve satisfaction
02 — Enhance Agent Performance
- +40%
- 40% improvement in agent service efficiency
- 85%
- First call resolution rate improved to 85%
- 96%
- Customer satisfaction improved to 96%
Service Efficiency
Resolution Rate
Customer Satisfaction
Efficiency Boost
Reduce response time by 70% with AI-powered suggestions and automated workflows
Reduce response time by 70% with AI-powered suggestions and automated workflows
Customer Satisfaction
Achieve 95% customer satisfaction with personalized service and quick issue resolution
Achieve 95% customer satisfaction with personalized service and quick issue resolution
Agent Productivity
Handle 3x more inquiries per agent with intelligent automation and smart recommendations
Handle 3x more inquiries per agent with intelligent automation and smart recommendations
03 — use cases
E-commerce Support
Streamline order inquiries, returns, and product recommendations
Streamline order inquiries, returns, and product recommendations
Technical Support
Provide instant access to technical documentation and troubleshooting guides
Provide instant access to technical documentation and troubleshooting guides
Sales Support
Intelligent product matching and upselling recommendations based on customer profile
Intelligent product matching and upselling recommendations based on customer profile
04 — Connects to your stack
Easy integration with existing CRM, ERP, and e-commerce platforms
- Salesforce
- HubSpot
- Shopify
- WooCommerce
- Magento
- Custom APIs
05 — get started
Give your team the context to act
Start your free trial now and experience the powerful features of AI agent assistant