Agent Monitoring
Comprehensive Agent Management, Ensuring Efficient Working Hours
Control attendance, work activity and operation trajectory, enhancing team execution
01 — Core Monitoring Features
human Shift Entry Backend shift entry for agents, easy rotation, quick schedule viewing
human Attendance Check-in Work attendance, monitoring agent absenteeism, lateness, early departure, break overtime, inactive duration issues
system Screen Capture Screenshots at key business moments (incoming calls), periodic screenshots (2-10min)
system App/Website Blacklist Set client/webpage blacklist, forced popup prohibition when agents use blacklisted items
system Mouse/Keyboard Activity Monitoring Monitor agent mouse/keyboard activity, analyze work saturation
02 — Detailed Feature Overview
Shift Management & Attendance
Backend shift entry for agents, easy rotation, quick schedule viewing. Work attendance, monitoring agent absenteeism, lateness, early departure, break overtime, inactive duration issues
Shift entry system
Attendance check-in records
Abnormal attendance monitoring
Inactivity reminders
Screen Monitoring & Security
Screenshots at key business moments (incoming calls), periodic screenshots (2-10min). Set client/webpage blacklist, forced popup prohibition when agents use blacklisted items
Key moment screenshots
Periodic screenshots
Application blacklist
Website access control
03 — Management Efficiency Improvement
- +45%
- 45% improvement in team work efficiency
- -30%
- 30% reduction in management costs
- 99%
- 99% compliance achievement
Work Efficiency
Management Cost
Compliance
04 — get started
Optimize Your Team Management
Start your free trial now and experience comprehensive agent monitoring system