About Us · By Callnovo
20 years of professional excellence, serving global enterprises
Focusing on cross-border e-commerce customer service, empowering global enterprise customer service with AI technology
- 2000+
- Enterprise Clients
- 120+
- Countries Covered
- 99.9%
- Renewal Rate
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01 — Development Timeline
Witness our growth journey from startup to industry leader
Digital transformation, launched the first generation phone system, providing system and global number connection
New upgrade, launched HeroDash multi-channel intelligent customer service system SaaS
AI handles the first pass, humans decide — across every channel.
02 — Mission & Vision
Our Story
Built on the Callnovo brand's customer-service expertise since 2004, HeroDash is dedicated to providing high-quality customer service solutions for enterprises
Through AI technology innovation, provide intelligent and personalized customer service solutions for global enterprises, helping them succeed in the global market.
To become the world's leading cross-border e-commerce customer service SaaS platform, enabling every enterprise to enjoy professional and efficient customer service experiences.
03 — Core Values
These values guide every decision and action we make
Always put customer needs first and provide service experiences that exceed expectations
Continuously invest in technology R&D, empowering customer service with innovative technology
Deep understanding of different cultural backgrounds, providing localized global services
Strive for perfection, continuously improve service quality and user experience
04 — talk to us
Want to Learn More?
Contact our professional team to learn how HeroDash can help your business grow