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Buyer messages, order context and returns land in one inbox — AI drafts policy-safe replies, agents approve.

Orders, fulfilment status and refunds surface next to every chat, so answers are one click, not five tabs.

eBay member messages and cases, triaged and answered in the same workspace as every other channel.

Viral spikes handled: buyer questions from TikTok Shop auto-answered, escalated to a human only when it matters.

Your WordPress store’s orders and customers, connected to HeroDash without a plugin graveyard.

Walmart Marketplace messages and order enquiries, unified with the rest of your marketplaces.

Adobe Commerce (Magento) orders and profiles pulled in for context-aware, faster resolutions.

Lazada seller-centre chats and order queries across Southeast Asia, answered in local languages.

Shopee buyer messages at SEA scale — AI clears the routine, agents take the tricky cases.

AliExpress cross-border disputes and enquiries, unified with your other marketplaces.

Etsy convos and order messages for makers and boutiques, handled without hiring a night shift.

Two-way WhatsApp Business — AI answers instantly in the customer’s language, agents step in seamlessly.

LINE official account messaging for JP/TW/TH markets, with AI handling the routine at any hour.

Facebook Messenger conversations routed, answered and escalated inside one operator view.

Instagram DMs and comment-to-DM flows, answered fast so buying intent doesn’t cool off.

WeChat Official Account service messages for the China market, in the same unified workspace.

Telegram bot and channel support — instant automated answers with a clean path to a human.

Zalo Official Account messaging for the Vietnam market, in the same unified workspace.

Programmable voice and SMS at scale — IVR, callbacks and transcripts, all AI-assisted.

Sync contacts, cases and history with Salesforce so every conversation carries full CRM context.

Route alerts, escalations and daily digests into Slack so the team never misses a hot ticket.

Pull payment, subscription and refund status into the conversation — no more tab-hopping to answer “where’s my refund”.